Delivery Information

The order placed by you through us shall be deemed an offer from you to buy the product(s) specified as per the order from Alfa Heaters (“Order”). On receipt of the Order, we generate an e-mail confirming receipt. Your receipt of Order receipt confirmation e-mail is only an acknowledgement of receipt of your Order and does not constitute an acceptance of your Order by Alfa Heaters.

Alfa Heaters lists information for products on the Website. Please note that the stock situation changes dynamically, you will be informed by e-mail or by call if any product(s) you have ordered is/are out of stock for any reason and an estimated availability date will be provided. Subject to availability of the product(s) ordered, Alfa Heaters will confirm its acceptance by e-mail or by call confirming the dispatch of the product(s) to your address as specified on your Order (“Acceptance E-mail”). The Order shall be deemed as accepted by Alfa Heaters on your receipt of Acceptance E-mail, failing which, the order will be cancelled.

You shall have the right to cancel your Order any time prior to your receipt of Acceptance E-mail without any liability. Any cancellation after receipt of Acceptance E-mail shall be subject to reimbursement of certain charges (“Cancellation Charges”) to cover the cost of expenses (including shipment charges) incurred by Alfa Heaters.

The prices and delivery terms specified in the Website are of our warehouse, Dubai, UAE; these include the cost of usual packing; and are exclusive of all taxes and duties. You shall be responsible for payment of all charges associated with the purchase of products from us and you shall agree to bear all applicable taxes/VAT levied thereon.

You shall have the option to make the payment either by direct transfer to our bank account or by online payment through the secured payment gateway facilities using your own cards. The delivery of the products shall be made only on receipt of advance payment for the product(s) and shipment.

The prices and specifications of all products listed on are subject to change without prior notice owing to stock availability and promotional support of the products. Hence Prices may vary at time of purchase due to market changes.

All Prices are valid till stocks and/or offers last.

The delivery of the products shall be made either directly by Alfa Heaters or through third party courier/logistic services providers on all days except on Fridays and National holidays. For shipment charges, please contact us via mail or phone. Our liability for the product(s) sold stops and the risk passes on to you on delivery to you or to the third party courier/logistic services providers. Consequently any expense, damage or loss occurring during transportation shall be at our risk.

The delivery time will be 5 to 7 working days. For outside delivery locations the delivery time will be 7 to 10 working days.

List of ODA (Outside Delivery Areas) -

Al Ruwais, Abu Alabyadh, Al Arrad, Al wagan, Um El Zumool, Madinat Zayed Al Gharbiya, Qareen Al Aish, Al Hamra, Ghayati, Shuweihat, Liwa, Shah, Asab, Hatta, Al Madam, Daib, Al Shuwaib, Shaam, Al Mataf, Beda Zayed, Al Dhafra, Al Jeer, Al Sham

Pre Orders:

1. All Pre-Orders are Fully Prepaid. (Debit / Credit cards Or PayPal) unless entered into written contract with Alfa Heaters with Payment terms explicitly mentioned.

2. Deliveries are subject to stock availability of the products.

3. All orders will be fulfilled as per priority of orders placed by the customers.

4. Pre-Orders cannot be cancelled

4. Exchange & Return Policy Exchange or Return is possible only within seven (7) days of purchase from date of delivery subject to the terms herein:

(a) In case if you wish to Exchange or Return the product(s), please contact us on the address given in Contact Details for approval and further actions.

(b) Exchange or Return shall be made provided the product (including the unit carton) is returned unused and unopened (original seal not broken) along with accessories & FOC (Free of Cost)

(c)In case the product is returned within 10 days from the date of purchase, in unpacked condition (with its original packing), and is unused, without any scratches, dents or damage then a re-stocking fee of 15% will be deducted while making exchange/refund to cover the costs that we incur in repackaging and restocking. The final decision to accept the open / unpacked products rests with Alfa Heaters.

(d) No Exchange or Return is allowed for the following product categories: xxxxxxx products.

(e) The refund for products Returned will only be in the form of cheque or bank transfer. No cash refund is possible.

(f) If a defect is discovered after opening/using the product, your product is covered under repair/replacement warranty.